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FAQ
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Account
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Order
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Shipping
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Returns & Refunds
Why can’t I log into my account?
Please double-check your login details meticulously. Ensure that the email address matches your registered one and enter the correct password. Additionally, confirm that your browser accepts cookies. If you continue to experience difficulty logging into your account, please reach out to our Customer Service team and provide details of the issue. They will be able to assist you further.
Where can I find coupons that I get?
You can find it in my coupon on the checkout page, if you don't find that code then you can also copy the discount code to the discount field to use it.
How to use coupon?
1.You can find the coupon you want to use in my coupon on checkout page and check it to use it.
2.You can copy the discount code to the discount field and click apply to use it.
About Minimum Order
No minimum order quantity required. Even a single piece is available at wholesale price, making it easier for you to try our products and services.
Can I make changes to the order I placed?
If you need to modify a confirmed order, please contact our customer service immediately with the details of your change request.Typically, orders can be modified until the goods have been packed.
How to check my order status?
Orders can be checked via "My orders".
Do you have a catalog?
No, we do not have a printed catalog. Our stock is constantly being updated, ensuring that our customers always have access to the most current styles, prices, and selections.
How to cancel the order?
Please contact our customer service to see if your order can be canceled.
How do I check my order status? When will my order be sent?
You can check the status of your order at any time in your order tracking account. We will deliver your order as soon as your payment is confirmed. This usually takes 2-4 business days. If you are ordering multiple items, the processing time depends on the items that require the most time. If you have MADE TO ORDER or BACK ORDER items in your order, please refer to the product page for shipping times.
When can I get tracking number, packing list? I haven't received it now
Once your goods are shipped, we will send the information to your registered email.
Can I put my own brand on the package you send?
Certainly. We offer the option to create your own brand; however, a minimum order quantity of 240 pieces per style is required. Additionally, you'll need to cover the cost of paper and provide your own designs.
How long will it take to receive my order?
Please note the total time = processing time + shipping time SHIPPING TIME can be found on the checkout page.
Do you ship overseas?
Yes, we ship all over the world.
Why is my order delayed?
The logistics time limit is affected by flights, weather and other reasons, there may be some delay, we strive to ensure that the package is delivered within the specified time, if your order is delayed, please contact our customer service, we will help to urge the logistics company.
Can I receive my order before a certain time?
Prior to placing an order, please consult our Shipping information for the most precise delivery estimates.
What should I do if some items are not shipped or shipped wrong after receiving the package?
Feel free to reach out to our customer service team for assistance. Your inquiry will be addressed by our colleague within 24 business hours.
What's your return and exchange policy?
If you are not 100% satisfed with your jewelry, you are welcome to contact us within 30 days ofdelivery to request a return or exchange. Please email us at [email protected] and we will guide you through the process. Please note that any unauthorized returns will not be accepted.For more info please click here.
How much is the return shipping fee?
The returning shipping fee depends on your local courier.
When will l receive my refund?
Our warehouse will process your order within 4 days after receiving the return. When you ship it out please tell us the tracking no. Please do not use the tracking unavailable service.Usually we will proceed the refund for you on Friday because our fnancial department usually refunds uniformly on Friday.